Delete your Belova account

Email us from the address linked to your Belova account. Use the button below or write to privacy@joinbelova.com with the subject “Belova account deletion request”.

This request route is operated by BELOVA LTD, company number 17396124, of 4th Floor, 14 Museum Place, Cardiff, CF10 3BH, United Kingdom.

1. Send the request from the email address linked to your Belova account.
2. We check that the request came from the account email. If we cannot verify that, we may ask for limited additional information to confirm you own the account. Do not send identity documents unless we specifically ask for them.
3. Once verified, we process the same production account-deletion procedure used inside Belova.
4. We confirm when the request has been completed. We normally respond to privacy requests within one month.

If you use Apple's Hide My Email, send the request from the Apple relay address linked to your Belova account where possible, or explain this in your email.

When the production deletion process completes, Belova permanently removes:

• your sign-in account and active sessions;
• your profile and profile details;
• your profile photo and activity-cover images;
• identity-document and selfie images used for host verification;
• device notification tokens and in-app notifications;
• chat read markers, blocks and other personal-only account records; and
• the text of your chat messages, unless it must be preserved for an open safety, moderation or legal matter.

Upcoming activities you host are cancelled and their exact meeting points are cleared.

Some limited information may be retained where removing it would affect another member's records or where it is genuinely needed for safeguarding, preventing misuse, legal obligations or legal claims:

• past shared activities and attendance entries may remain so other members' activity history stays accurate, but your identity is removed and shown as “Deleted user”;
• reports, moderation records and relevant evidence may remain while needed to investigate or document a safety concern;
• message text needed for an open safety, moderation or legal matter may be preserved until it is no longer needed; and
• a minimal record of an active ban may be kept to prevent the restriction being avoided.

Deleted information may remain temporarily in service-provider backups until those backups are overwritten. Access to retained information is restricted.

You can also start deletion while signed in: open your profile, choose Settings, then choose Delete account.

Read the Privacy Policy or email privacy@joinbelova.com.